Message Tracker

Message Tracker

GWAVA contains the ability to track all messages which pass through the system, report when they passed and what action was performed on the specified message, and for what reason the action was taken. To access the Message tracker, select ‘Message tracker’ from the System Management window. To track the path of a message through the system, specific information must be known about the message. GWAVA will search through the records to find a message which fits the criteria provided. The tighter the criteria provided, the smaller the results list will be.

Search terms can include:

 GWAVA Message ID
 From and To address
 Timeframe window
 Block state

The GWAVA Message ID is most useful to re-track a message that has been located beforehand, as the message ID’s are unique, the result will be the specific message desired. The rest of the criteria is useful to find a message from a specific sender, to a specific user, during a specified timeframe. Setting the Block state search option limits the resulting pool of messages to only those which have either been passed through, or which have been blocked by GWAVA. A search may be performed on one criteria. Messages that show up in the search may be expanded by clicking on the corresponding folder to display the pertinent information: all recipients, the block status, and a responsible interface event causing the block. The full message text is not available in the tracking window. Blocked messages are available to the owner or administrator via QMS. Messages which have not been blocked have been passed to the resident mail system for normal processing.