Retain Blackberry

Retain archives all mobile communications for BlackBerry Devices via the BlackBerry Enterprise Server (BES). Retain for BES does not require that an app be installed on each BlackBerry device. This is because it pulls data and information directly from the BES Server itself. And Retain for BES archives all data to the Retain unified archive database.

One thing to keep in mind is Retain can only archive data the the BlackBerry Enterprise Server has written to disk. The archiving process can not go into the actual BES and extract data. For example BES will supply the text information for a MMS/Picture message but will not write the actual picture to disk. This means when Retain archives MMS/Picture messages the picture will not be archived either. An attachment will show that represents the picture but the attachment will be empty (0KB)

The first step toward archiving BlackBerry device data is the 'Module Configuration' withing Retain. Once the BlackBerry module withing Retain has been setup successfully you will move forward to adding a schedule, profile, worker and job within the Retain Web UI. For instruction on how to setup/configure the BlackBerry module, schedules, profiles, workers and jobs continue on to training module two.

BlackBerry Module Configuration

- Open an Internet Browser and go to your Retain Web Management page (http://ip_address/RetainServer)

- Log in as Administrator or as a user with Administration rights

- Under the Configuration section on the left side navigation pane click Module configuration

- Select BlackBerry under Unconfigured Modules

- There are two tabs within the BlackBerry Module configuration.

 - Core Settings = This tab is where you will tell Retain it can find the log files for the BlackBerry Enterprise Server.  Log files is how the archive is created.  The server name can be whatever you would like but
   the Logfile path has to be the exact path to the BES log file location.  Full rights are needed to the shared/exported directory.  You can use a Samba share or and NFS export

 - SMTP Connector = This is where you will provide information as to the SMTP connector that will be used to send notifications and other information about the BES Archiving job.

BlackBerry Schedule

Schedule:

The schedule setup for the BlackBerry Enterprise Server archiving job is simple and straight forward. As with all other module process you will add a schedule, give it a name and set the frequency.

Single: Used if you want to run a single instance of the job

Recurring: Used to setup a recurring job. You can set any day and time you would like the job to run.