UX Overview
From GWAVA Technologies Training
The User Experience is more than just what it looks like but how it works.
The Journey_Maps process helps us clarify who wants the feature, what they are trying to do, why they are trying to do it.
User Persona Design
There are four levels of technological proficiency users show when interacting with software.
- “Below Level 1” = 14% of Adult Population. Can do basic tasks. for example: Select the obvious button: Send, or Delete.
- Level 1 = 29% of Adult Population. Can reason out and do multi-step tasks. For example: find all emails from John Smith.
- Level 2 = 26% of Adult Population. Can handle more abstract but well-defined tasks. For example: “You want to find a sustainability-related document that was sent to you by John Smith in October last year.”
- Level 3 = 5% of Adult Population. Can handle highly abstract and ill-defined tasks. For example: “You want to know what percentage of the emails sent by John Smith last month were about sustainability.”
- Can’t Use Computers = 26% of Adult Population
The Distribution of Users’ Computer Skills
Something to be aware of is that some users are limited in some way. There are quick notes on accessible design that make the UX easier for everyone.
First Impressions Matter: How Designers Can Support Humans’ Automatic Cognitive Processing
