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Free medical insurance <a href=" http://www.angelinasogunquit.com/buy-tretinoin-amazon.pdf#members ">buy tretinoin cream .025</a> "You suck all the air out of the room when you say I could and should have done better – I'm sorry," says Richard Boothman, a former trial lawyer and the Michigan health system's executive director for clinical safety. More important, experts say, being open about mistakes allows hospitals to learn from them. Patients and their families often just want to know why an error occurred and to be assured that the hospital is taking steps to prevent a repeat. Apology policies reflect a growing view that medical harms are usually the result of a bad system, not of a bad doctor or nurse.