UX Overview
The User Experience (UX) is more than just what it looks like but how it works.
We handle large amounts of customer data and losing the data can have severe business effects for them and for us. If you think UX isn't important: This is the screen that set off the ballistic missile alert on Saturday see also [1]
When Interfaces Kill: What Really Happened to John Denver
Contents |
Estimation
How To Estimate The Impact of Business Decisions
UX Mapping Methods
There are four kinds of User Experience mapping techniques:
- Empathy mapping
- Customer journey mapping
- Experience mapping
- Service blueprinting
Journey Maps
The Journey Maps process helps us clarify who wants the feature, what they are trying to do, why they are trying to do it.
Design
First Impressions Matter: How Designers Can Support Humans’ Automatic Cognitive Processing
Chrome User Experience Report A useful resource for user experience in the real world.
Checklists
Much of what we do is complex, done rarely or both. Something that helps is a checklist Some people are taking a long time to learn how powerful they are.
Notice these are both dealing with the exact same problem a decade apart. Let's try to do better.
