Retain Videos

Basic Training (Retain 4.2/4.3)

These are best viewed by installing the Fuze client.

• Whiteboard Discussion: Architecture and Design
• Installation (SLES)
• Modules/Archive Jobs

Retain Training for New Hires (Retain 4.0.3)

It is best to right-click and Save Link As.. to your workstation for viewing. If you need a viewer, VLC works well.

• Fast Track Training (job configuration, user mailbox features, deletion management, user/group management
• Installation (SLES 12 and Windows 2012 - including MS SQL 2014 Installation)
  • Part 1
  • Part 2
• Module Configuration / Troubleshooting
  • Exchange
  • GroupWise
• Publisher/Viewer and Retain Troubleshooting (directory structure/hashes, mailbox deletion, Worker logging, finding a specific message's archive files on disk)
• Misc (storage directories, storage partitions, worker bootstrap issues, storage manager, indexes, attachment.properties, errors.properties, license.xml

Support Config Tool for SLES

Jason Record (SLES backline engineer in Provo) wrote a tool that gathers a wide variety of data on SLES 11 and SLES 12 systems. Chase trained us on it:

• Support Config Tool for SLES
• Gathering System Information for Support.