Retain Blackberry

The BlackBerry module allows the collection of BlackBerry phone data from the Enterprise server into the Retain system. BES 5.x and 10.x are supported.

To archive the BlackBerry information, the BlackBerry Enterprise Server must be configured to log phone calls, PIN, BBM and SMS data. The server log files are what Retain uses to collect the information about phone activity, and as such no software or modification needs to be made to any system phones. If the BlackBerry server has not been configured to log the data, Retain will be unable to archive the information.

For BES 5.x, instructions to modify the logging in the BlackBerry Enterprise Server can be found in the BlackBerry Enterprise Server help file. (Found under Start | Programs | BlackBerry Enterprise Server | Help | BlackBerry Manager Help)

For BES 10.x, users must be set on EMM – Regulated mode and have the logging set to ‘yes’ for all types desired. Balanced mode users will not have logs created for them in the BES system and as a result will not be archived.

Installing the BlackBerry Module is incredibly simple. Essentially, the module needs to be enabled and configured with the BES log file location. Afterwards, the data is treated the same as any other data entering the Retain archive. Data is archived in the database under the user/phone it originated from and can be searched and viewed through the Search Messages interface.

BlackBerry Module Configuration

- Open an Internet Browser and go to your Retain Web Management page (http://ip_address/RetainServer)

- Log in as Administrator or as a user with Administration rights

- Under the Configuration section on the left side navigation pane click Module configuration

- Select BlackBerry under Unconfigured Modules

- There are two tabs within the BlackBerry Module configuration.

   Core Settings - To enable the BlackBerry Module, select the ‘BlackBerry Module’ from the module page and click ‘configure’. The BlackBerry module needs to be enabled on this page 
   to make it active in the Retain system. Before data can be archived, the BES log file path must be provided.
 
   The log file location must be the address to the log files from the Blackberry Server. Regardless of where the worker is installed, local or remote to the Blackberry Server, it must have
   direct file access to the logs. This access can be accomplished through a shared folder or location, but it must be available to the Retain worker. Appropriate access through firewalls or
   network security must be made available if the worker is not installed on the BES system.

   SMTP Connector - In order to allow the forwarding of BES items out of the Retain system, the Blackberry Module needs to be configured with an SMTP connector. This connector will 
   provide an outlet into the mail system, for Blackberry data to be forwarded if desired. 
   
   The amount of configuration necessary for the SMTP Connector depends on the specific setup of the SMTP system. If a username and password are required for the host SMTP system,
   then it must be provided. If it is not required, the configuration of the username and password is optional. 
   
   The address of the Mail Server, the SMTP Mail From Address, and the SMTP Mail To Address, must all be configured for the system to function correctly. The ‘to’ address
   is the destination address where the data will be forwarded to. The ‘from’ is the specified ‘from’ address. 
   
   In addition, the ‘Enable SMTP Connector’ option must be enabled in the‘jobs’ configuration for the Blackberry section.

BlackBerry Schedule

Schedule:

The schedule setup for the BlackBerry Enterprise Server archiving job is simple and straight forward. As with all other module process you will add a schedule, give it a name and set the frequency.

Single: Used if you want to run a single instance of the job

Recurring: Used to setup a recurring job. You can set any day and time you would like the job to run.