Difference between revisions of "Source Address Exception"

Revision as of 16:32, 16 August 2013

Level 1

The Source (From:) Exceptions are based on the 'From:' address listed for the message. The majority of exceptions are created here, as it is the easiest exception to correctly create. Source exceptions are used to allow an outside address to pass by a specific filter or filters. These exceptions are specified in the following syntax:

 user@domain.com

The address exception should exactly match the source address listed on the message. Source Exceptions also recognize wildcards, and, though it is not recommended, entire domains may also be specified. (i.e. *@domain.com) However, if a simple wildcard is specified, such as *msn.com, then any message with 'msn.com' included in the address will be matched with the exception and will pass the selected interfaces. After adding the exception, make sure you select an interface to apply the exception to, then save the change by clicking the colored disk to make the exception active.

Level 2

Source address is one of the most commonly used exceptions. It can be used when you need to receive emails from a specific email address that GWAVA may be blocking. Valid email systems can be put on block lists for many different reasons. This is where the Source address exception comes in. You can add the full email address like so "example@domain.com" into the box at the top of the page. Once you have verified it is typed correctly you can click the add button. The newly created exception should now be listed below. Next you will need to expand the exception by clicking on it. A list of all the tests that GWAVA runs will show under the email address. You will need to select which tests you would like this email address to be exempt from. For example, if valid email is being blocked from "example@domain.com" for IP reputation then you would create an exception for that and check the box that says IP reputation. This would insure that GWAVA will not block any emails from this source address for IP reputation.

Another way to do this is by using a wildcard symbol, which is the "*" symbol. If you need to exception a whole domain then you would add "*@domain.com". This will tell GWAVA "anything@domain.com" should be exempt from whatever tests you selected. Avoid using wildcards carelessly. They can be a powerful tool but can also allow unwanted email to be exempt from certain tests within GWAVA. Something like "*@*" would add "any user@any domain" as an exception. So be careful and always use the safest option when adding exceptions.