Difference between revisions of "SF Restore Mail"
From GWAVA Technologies Training
| Line 3: | Line 3: | ||
'''Prerequisite:''' | '''Prerequisite:''' | ||
* A Restore Area must be defined | * A Restore Area must be defined | ||
| − | * Have the User | + | * Have the User logged into GroupWise Client |
'''Resolution:''' | '''Resolution:''' | ||
| − | + | #In the Reload Web Console enable access to a backup that the user's deleted mail is known to be in. | |
| − | + | #Log into the GroupWise client as the user and go to File/Open Backup. | |
| − | + | #Find the email that needs to be restored. | |
| − | + | #Select the item(s), right-click and select Restore | |
| − | + | #Return to the online mode and make sure that the items restored correctly. | |
| + | |||
| + | ==Restoring a User's Folder== | ||
| + | |||
| + | '''Prerequisite:''' | ||
| + | * A Restore Area must be defined | ||
| + | * Have the User logged into GroupWise Client | ||
| + | |||
| + | '''Resolution:''' | ||
| + | # | ||
| + | # | ||
| + | # | ||
| + | # | ||
| + | |||
==Restore All User's Email and Other Items== | ==Restore All User's Email and Other Items== | ||
| Line 19: | Line 32: | ||
'''Resolution:''' | '''Resolution:''' | ||
| − | + | #In the Reload Web Console enable access to a backup that the user's deleted mail is known to be in. | |
| − | + | #Log into the GroupWise client as the user and go to File/Open Backup. | |
| − | + | #Go someplace deep in the user's folder structure | |
| − | + | ##Select an item | |
| − | + | ##Right-click on it and select Restore. | |
| − | + | #Do this for three items from separate folders. | |
| − | + | #Return to the online mode and make sure that the items and folder structure restored correctly. | |
| − | + | #If restored correctly, go to the GroupWise Admin Console | |
| − | + | ##Select the user | |
| − | + | ##Select More dropdown | |
| + | ##Click on Restore | ||
| + | #GroupWise will restore all items from the restore area to the live system. This will take some time depending on network bandwidth and disk IO, but items will be restored starting immediately. You can watch the progress in the POA log. | ||
Revision as of 16:52, 20 November 2015
Restoring A Limited Amount Of A User's Email or Other Items
Prerequisite:
- A Restore Area must be defined
- Have the User logged into GroupWise Client
Resolution:
- In the Reload Web Console enable access to a backup that the user's deleted mail is known to be in.
- Log into the GroupWise client as the user and go to File/Open Backup.
- Find the email that needs to be restored.
- Select the item(s), right-click and select Restore
- Return to the online mode and make sure that the items restored correctly.
Restoring a User's Folder
Prerequisite:
- A Restore Area must be defined
- Have the User logged into GroupWise Client
Resolution:
Restore All User's Email and Other Items
Prerequisite:
- A Restore Area must be defined
- Have the User's Password
Resolution:
- In the Reload Web Console enable access to a backup that the user's deleted mail is known to be in.
- Log into the GroupWise client as the user and go to File/Open Backup.
- Go someplace deep in the user's folder structure
- Select an item
- Right-click on it and select Restore.
- Do this for three items from separate folders.
- Return to the online mode and make sure that the items and folder structure restored correctly.
- If restored correctly, go to the GroupWise Admin Console
- Select the user
- Select More dropdown
- Click on Restore
- GroupWise will restore all items from the restore area to the live system. This will take some time depending on network bandwidth and disk IO, but items will be restored starting immediately. You can watch the progress in the POA log.
