Difference between revisions of "GWAVA Technical Support"
From GWAVA Technologies Training
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| − | ''Extended hours support available only through Annual Support Agreements'' | + | ''Extended hours support available only through Annual Support Agreements''<br/> |
| − | <br> | + | For licensing issues, call 1-800-GO-GWAVA (1-800-464-9282) <br/> |
::'''U.S. Support Office''' | ::'''U.S. Support Office''' | ||
::+1-801-437-5678<br> | ::+1-801-437-5678<br> | ||
Revision as of 14:32, 20 October 2014
Support Tickets
You can contact our support engineers and create a support ticket through email or by telephone.
When the issue is not urgent or time sensitive, you can email us at support@gwava.com and include the following:
- Your phone number
- Product and product version.
- Pertinent details about your environment.
- For example, if using Retain, specify the OS/version it is running on, message system/version you are archiving, etc.
- Describe the issue and provide as many details about it as possible, including any errors you are seeing.
Telephone
Extended hours support available only through Annual Support Agreements
For licensing issues, call 1-800-GO-GWAVA (1-800-464-9282)
- U.S. Support Office
- +1-801-437-5678
- Monday - Friday
- 9:00 AM - 5:00 PM Eastern Time
- EMEA Support Office
- +49 256 130 249 190
- Monday - Friday
- 8:30 AM - 5:00 PM Central European Time
Support Tools
Click on one of the products listed in the left-hand navigation pane to expand it. You'll see several helpful tools, including:
- Knowledgebase
- Change Notices
- Patches
- and more
GWAVA World Headquarters: 100 Alexis Nihon Rd., Suite 500, Montreal, QC, H4M 2P1, Canada | Tel: +1 514.639.4850 | Fax: +1 646.304.6250
questions@gwava.com
