Difference between revisions of "Retain Exchange"

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==PowerShell Commands==
 
==PowerShell Commands==
 
[[Powershell Commands]]
 
[[Powershell Commands]]
 
==Bug Watch==
 
<!-- This is a comment -->
 
These are important bugs/enhancements to watch for:
 
 
====Exchange====
 
<!--
 
*[http://bugzilla.gwava.com/show_bug.cgi?id=6612 Bug 6612 - Forwarding to Exchange causes mojibake if characters are from beyond the ASCII set] '''FIXED for 4.0 beta'''
 
*[http://bugzilla.gwava.com/show_bug.cgi?id=7679 Bug 7679 - Forwarding to Exchange causes mojibake if characters are from beyond the ASCII set] '''FTF for 3.5 available'''
 
*[http://bugzilla.gwava.com/show_bug.cgi?id=6845 Bug 6845 - Archive job ends prematurely when it runs into No Autodiscover/Endpoint found! error on a particular user] '''FIX committed for 4.0 and 3.5.1. FTF available for 3.5'''
 
-->
 
*[http://bugzilla.gwava.com/show_bug.cgi?id=7128 Bug 7128 - Excel files throw error when opened from Retain in IE] ASSIGNED
 
*[http://bugzilla.gwava.com/show_bug.cgi?id=7738 Bug 7738 - When archiving a journaling mailbox some messages are not deleted but logs showing deletion command sent] Need Info
 
*[http://bugzilla.gwava.com/show_bug.cgi?id=9481 Bug 9481 - Slow entering of Exchange mailboxes] NEED INFO
 
*[http://bugzilla.gwava.com/show_bug.cgi?id=8860 Bug 8860 - Outlook Web Plugin opens only the top 85 pixel rows of the Retain user interface] ASSIGNED
 
*[http://bugzilla.gwava.com/show_bug.cgi?id=9330 Bug 9330 - Errors and slow throughput when Mailbox Audit Logging is enabled in Exchange  ] REOPENED
 
====Office 365====
 
<!--
 
*[http://bugzilla.gwava.com/show_bug.cgi?id=6679 Bug 6679 - Add additional duplicate user checks to avoid mailbox duplication when Exchange user GUID changes] '''FIXED in 4.0 beta'''
 
*[http://bugzilla.gwava.com/show_bug.cgi?id=7671 Bug 7671 - Add additional duplicate user checks to avoid mailbox duplication when Exchange user GUID changes] '''FIXED in 3.5.1'''
 
*[http://bugzilla.gwava.com/show_bug.cgi?id=6705 Bug 6705 - Job quits if user doesn't exist (Office 365)] '''DUPLICATE of bug 6845'''
 
*[http://bugzilla.gwava.com/show_bug.cgi?id=5441 Bug 5441 - Duplicate users after O365 user GUIDs changed: Need to merge/join records] '''FIXED in 3.5.1 and 4.0'''
 
-->
 
*[http://bugzilla.gwava.com/show_bug.cgi?id=8629 Bug 8629 - Need to support Hybrid Exchange environments] ASSIGNED
 
*[http://bugzilla.gwava.com/show_bug.cgi?id=8988 Bug 8988 - Connection to O365 is failing during job ] NEED INFO
 
 
====Other====
 
*[http://bugzilla.gwava.com/show_bug.cgi?id=7281 Bug 7281 - Deletion jobs are not deleting all desired data - getting a "PREVENTLOOP - ABORT" message] CLOSED FIXED
 
*[http://bugzilla.gwava.com/show_bug.cgi?id=5914 Bug 5914 - Deletion Management Report shows messages which should not be eligible for deletion ] CLOSED WONT FIX
 
*[http://bugzilla.gwava.com/show_bug.cgi?id=4842 Bug 4842 - localization for french does not work ] REOPENED
 
*[http://bugzilla.gwava.com/show_bug.cgi?id=5595 Bug 5595 - Deleted Users still persists in default Groups ] ASSIGNED
 
*[http://bugzilla.gwava.com/show_bug.cgi?id=6293 Bug 6293 - Migrated calendar items don't display the organizer and the invitees ] ASSIGNED
 
  
 
==Field Test Files==
 
==Field Test Files==

Revision as of 20:29, 30 October 2015

Exchange is a cluster of roles on one or more servers that transfers messages.

The major roles are:

  • DNS (Domain Name Server)
  • AD DS (Active Directory Directory Services)
  • CAS (Client Access Server)
  • Exchange Mailbox Server

The Name Server resolves which server is doing what role. It is very important that Retain and the Exchange servers all point to the same one so the domains are all resolved correctly.

Active Directory organizes the domains, users and computers of the network so they have the proper rights. Mainly that the Retain user has ApplicationImpersonation rights.

The CAS is the front door of the network, it sends requests from the users to the proper place in the network, in the case of Retain it is access to the mailbox database.

The Exchange Mailbox Server hosts the database(s) that stores the users messages.

Contents

How It Works

Overview of Retain's Access to Exchange

Autodiscover: How Retain Connects to Your Exchange Mailboxes

When Retain archives from Exchange it uses the Impersonation User aka Global Catalog User to enter Active Directory (AD) to find a user.

We enter Exchange in one of four ways:

  • LDAP (Lightweight Directory Access Protocol)
  • SCP (Service Connection Point)
  • EWS (Exchange Web Services)
  • Autodiscover

In that user it searches for the user's homeMDB (homeMailboxDataBase) and uses that to link to the homeMDBBL object in AD. From there it gets the current list of mailboxes in the mail server's database.

Retain will go to the first user in that list and using ApplicationImpersonation rights. It will get the list of folders for the first user and then will process the messages.

Exchange Limitations

Exchange has certain stated limitations [1], but even in cases where there are no stated limits, there are practical limitations you are going to reach.

“I usually recommend no more than about 2500 - 5000 messages in any of the critical path folders. The critical path folders are the Calendar, Contacts, Inbox, and Sent Item folder. Ideally, keep the Inbox, Contacts and Calendar to 1000 or less. Other folders, particularly custom folders created by the user, can handle having larger numbers of items without having a broad impact on the user experience (20,000 items in my "Cookie Recipes" folder? No problem - except when I need to find that recipe from last Christmas!).” [2]

Attempting to send the Enron dataset to a user >500,000 message cause the test system to have issues at ~125,000 messages.

Like many computer systems it works best when it is lightly loaded which in the case of Exchange means keeping as few messages the mailbox database as is practical and since the vast majority of messages are never viewed again after they are initially received it makes sense to get them out of the system.

The average user receives 120 emails a day, 260 days of the year or 31,200 messages a year.

Exchange Module On-Premise

The Exchange servers are on your organization's property somewhere. You have full control over them.

Exchange Module Office365

Your organization had decided to host your email system with Microsoft on Microsoft's servers and you have little control over them.

Exchange Installation

Exchange Archive Strategies

Exchange Archiving Strategies

Troubleshooting

Troubleshooting Exchange

PowerShell Commands

Powershell Commands

Field Test Files


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