Difference between revisions of "GWAVA Technical Support"
From GWAVA Technologies Training
| Line 8: | Line 8: | ||
::*Product and product version. | ::*Product and product version. | ||
::*Pertinent details about your environment | ::*Pertinent details about your environment | ||
| − | ::::For example, if using Retain, specify the OS/version it is running on, message system you are archiving | + | ::::For example, if using Retain, specify the OS/version it is running on, message system/version you are archiving, etc. |
| − | ::*Describe the issue and provide as many details about it as possible. | + | ::*Describe the issue and provide as many details about it as possible, including any errors you are seeing. |
===Telephone=== | ===Telephone=== | ||
Revision as of 19:18, 17 October 2014
Support Tickets
You can contact our support engineers and create a support ticket through email or by telephone.
When the issue is not urgent or time sensitive, you can email us at support@gwava.com and include the following:
- Your phone number
- Product and product version.
- Pertinent details about your environment
- For example, if using Retain, specify the OS/version it is running on, message system/version you are archiving, etc.
- Describe the issue and provide as many details about it as possible, including any errors you are seeing.
Telephone
Extended hours support available only through Annual Support Agreements
- U.S. Support Office
- +1-801-437-5678
- Monday - Friday
- 9:00 AM - 5:00 PM Eastern Time
- EMEA Support Office
- +49 256 130 249 190
- Monday - Friday
- 8:30 AM - 5:00 PM Central European Time
Support Tools
Click on one of the products listed in the left-hand navigation pane to expand it. You'll see several helpful tools, including:
- Knowledgebase
- Change Notices
- Patches
- and more
GWAVA World Headquarters: 100 Alexis Nihon Rd., Suite 500, Montreal, QC, H4M 2P1, Canada | Tel: +1 514.639.4850 | Fax: +1 646.304.6250
questions@gwava.com
