Difference between revisions of "Retain Outlook 2013 Plugin"
(→Plugin Functionality) |
(→Post-install Tasks:) |
||
| Line 27: | Line 27: | ||
Launch Outlook | Launch Outlook | ||
| − | You will get a login error. Go to the Retain tab/Account settings and enter the user's credentials. | + | You will get a login error. Go to the Retain tab/Account settings and enter the user's credentials. This is the user's UPN from Active Directory. |
[[File:RcO2013R34A.png]] | [[File:RcO2013R34A.png]] | ||
Revision as of 19:18, 4 December 2014
Contents |
Installing the Retain Outlook Plugin Using Win8.1 & Office 2013
Prerequisites:
Before installing the Retain Outlook plug-in you need to determine:
-That the computer can connect to your AD domain. System/(Computer name, domain & workgroup settings) Change Settings/Network ID.
-That Outlook can connect to Exchange.
-Whether Outlook is 32-bit or 64-bit. Found under Outlook/File/Account/About Outlook
Make sure that Outlook is not running.
Install the Plugin:
Go to Retain3400ga_145\tools\exchange\Outlook Plugins\2010And2013\(32|64) bit (depending on version and bit level) And run OutlookPluginBundleSetup-x86.exe
Install as Administrator user. Enter the Retain server address (no need to add /RetainServer) It will install the Visual Studio tools that it needs.
Post-install Tasks:
Launch Outlook
You will get a login error. Go to the Retain tab/Account settings and enter the user's credentials. This is the user's UPN from Active Directory.
Now the user will be able to access Retain from within Outlook. It will show up as a mailbox with folders, it is a locally stored mailbox database like an archive mailbox.
Plugin Functionality
The other buttons on that tab:
- Retain download will download messages from Retain.
- Retain search with perform a search on the Retain Server. The user can use Outlook’s search for searching in the local messages, and Retain search will do the search on their complete archive on the Retain server. The results will be shown in the Retain search results folder
- Download settings we discussed above.
- Launch Retain will open Retain in their browser.
- Retain Outlook plugin settings is where you set the URL to the RetainServer and other settings like Language.
- About tells you which version of the plugin is installed.
Troubleshooting
Most troubleshooting will involve making sure that the Retail Server URL is correct or that the user credentials and filters are correct.
Handy kb articles
Silent Install for Retain's GroupWise/Outlook Plugins http://support2.gwava.com/kb/?View=entry&EntryID=2210 Use Retain Outlook plugin_x86.msi
Installation of the Retain Outlook Web Access 2013 Plugin http://support2.gwava.com/kb/?View=entry&EntryID=2339
