Difference between revisions of "Reveal-Vertigo Getting Started"
From GWAVA Technologies Training
(→Email) |
|||
| (9 intermediate revisions by one user not shown) | |||
| Line 6: | Line 6: | ||
===Email=== | ===Email=== | ||
| − | + | When the issue is not urgent or time sensitive, you can email us at '''support@gwava.com''' and include the following: | |
::*Your phone number | ::*Your phone number | ||
::*Product and product version. | ::*Product and product version. | ||
::*Pertinent details about your environment | ::*Pertinent details about your environment | ||
| − | :: | + | ::::For example, if using Retain, specify the OS/version it is running on, message system you are archiving and it's version, etc. |
| − | ::* | + | ::*Describe the issue and provide as many details about it as possible. |
| − | + | ||
===Telephone=== | ===Telephone=== | ||
| Line 23: | Line 22: | ||
::'''EMEA Support Office''' | ::'''EMEA Support Office''' | ||
| − | ::+ | + | ::+49 256 130 249 190<br> |
::Monday - Friday<br> | ::Monday - Friday<br> | ||
::8:30 AM - 5:00 PM '''Central European Time''' | ::8:30 AM - 5:00 PM '''Central European Time''' | ||
=Support Tools= | =Support Tools= | ||
| − | + | [http://support.gwava.com/remote.php Start a Remote Session ] | |
| − | + | [http://gupie.gwava.com/support/ View Support Cases ] | |
| − | + | [http://support.gwava.com/eicar.php Eicar Test] | |
| + | Click on one of the products listed in the left-hand navigation pane to expand it. You'll see several helpful tools, including: | ||
| + | ::*Knowledgebase | ||
| + | ::*Change Notices | ||
| + | ::*Patches | ||
| + | ::*and more | ||
---- | ---- | ||
Latest revision as of 19:17, 17 October 2014
GWAVA Technical Support
[edit] Support Tickets
You can contact our support engineers and create a support ticket through email or by telephone.
[edit] Email
When the issue is not urgent or time sensitive, you can email us at support@gwava.com and include the following:
- Your phone number
- Product and product version.
- Pertinent details about your environment
- For example, if using Retain, specify the OS/version it is running on, message system you are archiving and it's version, etc.
- Describe the issue and provide as many details about it as possible.
[edit] Telephone
Extended hours support available only through Annual Support Agreements
- U.S. Support Office
- +1-801-437-5678
- Monday - Friday
- 9:00 AM - 5:00 PM Eastern Time
- EMEA Support Office
- +49 256 130 249 190
- Monday - Friday
- 8:30 AM - 5:00 PM Central European Time
[edit] Support Tools
Click on one of the products listed in the left-hand navigation pane to expand it. You'll see several helpful tools, including:
- Knowledgebase
- Change Notices
- Patches
- and more
GWAVA World Headquarters: 100 Alexis Nihon Rd., Suite 500, Montreal, QC, H4M 2P1, Canada | Tel: +1 514.639.4850 | Fax: +1 646.304.6250
questions@gwava.com
