Difference between revisions of "Reveal Getting Started"

Revision as of 21:17, 4 June 2018

Overview

Reveal is an e-mail auditing solution for Novell GroupWise® that provides a quick, safe and immediate access to a company’s GroupWise® system so executives can review e-mail use for best practices and security.

Reveal allows authorized users to review the contents of any employee' mailbox, search for messages based on key words or content and retrieve these messages from GroupWise while maintaining the security of the system and leaving no hint to the mailbox owner that their e-mail accounts have been inspected for policy compliance. Reveal provides protection from information leaks, misuse of company e-mail, and legal liability. Reveal ensures that executives are able to accurately evaluate e-mail activity so they can properly enforce policy and procedure.

Product Overview From a MS Windows workstation connected to the GroupWise system, Reveal shows the executive any employee’s live mailbox without the need for IT staff assistance. Authorized executives to review the contents of any employee’s mail box, search for messages based on key words or content and retrieve these messages from GroupWise.

Live Confidential e-mail Inspection For legal, human resources and compliance auditors, Reveal provides the ability to maintain oversight to all e-mail communications within Novell GroupWise. Reveal monitors and scans all e-mail. This provides protection from information leaks, misuse of company e-mail, and legal liability. Executives can view live mailbox activity of individual users, and easily monitor company-wide e-mail communication.

Confidential e-mail investigations Reveal show authorized users the exact same mailbox that the user sees without any modification by an outside source.

Retrieve e-mail for evidentiary review Reveal can export e-mail into a wide range of formats for evidentiary review and assessment by your legal team including HTML, CSV, and XLS.

Previous Documentation

Reveal 2.0 Installation and User Guide

Bug Watch

These are the important bugs/enhancements:

• Reveal is not supported with GW 2014 yet

Licensing

Reveal 2.x requires a license to function properly. Demo users will need to contact their sales rep. for a demo license. You can help them find who their sales rep is HERE, if they don't know who it is already.

The license needs to be named license.pem and it needs to be placed in the Reveal application directory. The default location is C:\Program Files\GWAVA\GWAVA Reveal

Installation

Reveal can be downloaded from http://download.gwava.com/download.php?product=Reveal&version=versions.

Preparation

Pre-installation and pre-configuration:

• Workstation must have the Novell Client installed. (GW 2014 systems do not require the Novell client.)
• Know the address of the POA
• Have access to the domain database from the computer on which you are installing Reveal. (Linux systems require a mapped drive through a Samba share.)
• Administrator access to the primary GroupWise wpdomain.db database (Authenticated as Admin through the Novell client to the GroupWise system)
• Obtain / download the latest version of Reveal (GroupWise 2014 does not require access to the domain database or the Novell client, only an adminis-

trator account logged into the Win. 32 client.)

Note: Reveal doesn't work with GW 2014 yet. It is coming soon!!

System Requirements

Install Guide

Demo customers need to contact their sales rep for a demo license.

Administration

Reveal 2 Manual

Helpful Tips

Error Accessing a Mailbox in Reveal

Hands On

 Adding a license
 1) Get a Reveal license and rename it to license.pem.
 2) Place the license.pem file into the Reveal application directory C:\Program Files\GWAVA\GWAVA Reveal
 3) Open Reveal
 4) Click on Help | Registration
 5) It should show that Reveal is licensed and details about the license.

 Connecting to GW System
 1) Make sure you have the Novell client installed and are logged into the GW server.
 2) Make sure you have a mapped drive via the Novell Client to the GW domain.
 3) Open GW client and login as one of the user's on the GW Domain you are connecting to
 4) Open Reveal
 5) Click on 'Connect to GW system'
 6) Select 'Use current logged in account' for Step 1
 7) Browse to the mapped drive the GW domain, in Step 2
 8) Make sure 'Retrieve all objects from the 'live' GroupWise system and (re)create the cache file for other users' is selected.
 9) Click OK
 10) Type in the Reveal password of: GWAVA
 11) Click Login
 12) The Domain(s) and Post Office(s) should load on the left side

 Viewing Email from a User's Mailbox
 1) Open Reveal
 2) Connect to GW system
 3) Open the Domain and Post Office that this user resides in and double click on that username
 4) Double click on the user's Mailbox 
 5) The contents of the user's mailbox should load 

 Performing a Search
 1) Open Reveal
 2) Connect to GW system
 3) Click on 'Search Messages'
 4) Click on 'Users' and select the domain(s) post office(s) or user(s) that you would like to search on
 5) Choose a field you would like to search on, such as 'subject', and click on it
 6) Add a keyword to the list by right clicking in the white space and choose 'add keyword'. 
 7) Type in a word that you know is in a subject for at least one of the users selected in step 4.
 8) You can add other things to search on if desired, such as date range, etc.
 9) Click on 'search' 
 10) Click on 'Execute search'
 11) Click 'Start' to start the search
 12) Once the search has finished, you will see the search results
 13) You can click on 'close' to close the pop up search window

 Print Search Results
 1) Perform search using steps in above task
 2) Highlight all the messages that you want to print
 3) Click on 'Print messages'
 4) Messages should print

 Export Search Messages
 1) Perform search using steps in above task
 2) Highlight the messages that you want to export
 3) Click on 'Export messages'
 4) Leave 'All currently selected messages' selected
 5) Leave Export Format to MIME. You can only use Advansys Message Saver if you have a license
 6) Choose a location to export them to
 7) You can exclude the mime.822 or text.htm. Leave it at default to exclude the mime.822. 
 8) Click OK
 9) Click 'Start export'
 10) It will say 'Ready. X messages exported.' After you see this you can click 'close'
 11) You should see the exported file in the location you selected

 Export Messages
 1) Open Reveal
 2) Connect to GW system
 3) Open a user's mailbox and select a few messages
 4) Click 'Export messages'
 5) Leave 'All currently selected messages' selected
 6) Leave Export Format to MIME. You can only use Advansys Message Saver if you have a license
 7) Choose a location to export them to
 8) You can exclude the mime.822 or text.htm. Leave it at default to exclude the mime.822. 
 9) Click OK
 10) Click 'Start export'
 11) It will say 'Ready. X messages exported.' After you see this you can click 'close'
 12) You should see the exported file in the location you selected

 Print Messages
 1) Open Reveal
 2) Connect to GW system
 3) Open a user's mailbox and select a message
 4) Click 'Print messages'
 5) The message should print