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| − | =Support Tickets=
| + | This is a "beta" spot for changing the Support website landing page before going live with it. |
| − | You can contact our support engineers and create a support ticket through email or by telephone.
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| − | <br>
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| − | ===Email===
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| − | When the issue is not urgent or time sensitive, you can email us at '''support@gwava.com''' and include the following:
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| − | ::*Your phone number
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| − | ::*Product and product version.
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| − | ::*Pertinent details about your environment.
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| − | ::::For example, if using Retain, specify the OS/version it is running on, message system/version you are archiving, etc.
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| − | ::*Describe the issue and provide as many details about it as possible, including any errors you are seeing.
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| − | ===Telephone===
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| − | ''Extended hours support available only through Annual Support Agreements''
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| − | <br>
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| − | ::'''U.S. Support Office'''
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| − | ::+1-801-437-5678<br>
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| − | ::Monday - Friday<br>
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| − | ::9:00 AM - 5:00 PM '''Eastern Time'''
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| − | ::'''EMEA Support Office'''
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| − | ::+49 256 130 249 190<br>
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| − | ::Monday - Friday<br>
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| − | ::8:30 AM - 5:00 PM '''Central European Time'''
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| − | =Support Tools=
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| − | [http://support.gwava.com/remote.php Start a Remote Session ]
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| − | [http://gupie.gwava.com/support/ View Support Cases ]
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| − | [http://support.gwava.com/eicar.php Eicar Test]
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| − | Click on one of the products listed in the left-hand navigation pane to expand it. You'll see several helpful tools, including:
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| − | ::*Knowledgebase
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| − | ::*Change Notices
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| − | ::*Patches
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| − | ::*and more
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| − | ----
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| − | <span style="font-size:75%">
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| − | GWAVA World Headquarters: 100 Alexis Nihon Rd., Suite 500, Montreal, QC, H4M 2P1, Canada <nowiki>|</nowiki> Tel: +1 514.639.4850 <nowiki>|</nowiki> Fax: +1 646.304.6250<br/>
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| − | '''questions@gwava.com'''<br>
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| − | </span>
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| − | __NOTOC__
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This is a "beta" spot for changing the Support website landing page before going live with it.
