Difference between revisions of "Reveal-Vertigo Getting Started"
From GWAVA Technologies Training
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| − | ::[http:// | + | Here are other general support tools: |
| + | ::*[http://support.gwava.com/remote.php Start a Remote Session ] | ||
| − | ::[http://support.gwava.com/eicar.php Eicar Test] | + | ::*[http://gupie.gwava.com/support/ View Support Cases ] |
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| + | ::*[http://support.gwava.com/eicar.php Eicar Test] | ||
Revision as of 18:45, 17 October 2014
GWAVA Technical Support
Support Tickets
You can contact our support engineers and create a support ticket through email or by telephone.
Send an email to support@gwava.com and include the following:
- Your phone number
- Product and product version.
- Pertinent details about your environment
- For example, if using Retain, specify the OS/version it is running on, message system you are archiving and it's version, etc.
- Specific issue and details about the issue.
Telephone
Extended hours support available only through Annual Support Agreements
- U.S. Support Office
- +1-801-437-5678
- Monday - Friday
- 9:00 AM - 5:00 PM Eastern Time
- EMEA Support Office
- +49256130249190
- Monday - Friday
- 8:30 AM - 5:00 PM Central European Time
Support Tools
Click on one of the products listed in the left-hand navigation pane to expand it. You'll see several helpful tools, including:
- Knowledgebase
- Change Notices
- Patches
- and more
Here are other general support tools:
GWAVA World Headquarters: 100 Alexis Nihon Rd., Suite 500, Montreal, QC, H4M 2P1, Canada | Tel: +1 514.639.4850 | Fax: +1 646.304.6250
questions@gwava.com
