Difference between revisions of "Retain Blackberry"
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Schedules define WHEN to perform the data collection as defined in a JOB. A Job defines what SCHEDULE, PROFILE and WORKER to use. | Schedules define WHEN to perform the data collection as defined in a JOB. A Job defines what SCHEDULE, PROFILE and WORKER to use. | ||
| − | + | -You can create as many schedules as you need. | |
| − | + | -Schedules have no functionality until they are associated with one or more JOBs. | |
| − | + | -They can be shared across multiple JOBs. | |
| − | + | -You cannot DELETE a schedule that is currently associated with a JOB. | |
| − | + | -Schedules can be recurring or one-time. | |
'''SINGLE schedules''' are configured with one start time, and one date.To keep jobs from queuing up to the worker, select the box to do | '''SINGLE schedules''' are configured with one start time, and one date.To keep jobs from queuing up to the worker, select the box to do | ||
Revision as of 16:22, 8 October 2014
The BlackBerry module allows the collection of BlackBerry phone data from the Enterprise server into the Retain system. BES 5.x and 10.x are supported.
To archive the BlackBerry information, the BlackBerry Enterprise Server must be configured to log phone calls, PIN, BBM and SMS data. The server log files are what Retain uses to collect the information about phone activity, and as such no software or modification needs to be made to any system phones. If the BlackBerry server has not been configured to log the data, Retain will be unable to archive the information.
For BES 5.x, instructions to modify the logging in the BlackBerry Enterprise Server can be found in the BlackBerry Enterprise Server help file. (Found under Start | Programs | BlackBerry Enterprise Server | Help | BlackBerry Manager Help)
For BES 10.x, users must be set on EMM – Regulated mode and have the logging set to ‘yes’ for all types desired. Balanced mode users will not have logs created for them in the BES system and as a result will not be archived.
Installing the BlackBerry Module is incredibly simple. Essentially, the module needs to be enabled and configured with the BES log file location. Afterwards, the data is treated the same as any other data entering the Retain archive. Data is archived in the database under the user/phone it originated from and can be searched and viewed through the Search Messages interface.
Contents |
BlackBerry Module Configuration
- Open an Internet Browser and go to your Retain Web Management page (http://ip_address/RetainServer)
- Log in as Administrator or as a user with Administration rights
- Under the Configuration section on the left side navigation pane click Module configuration
- Select BlackBerry under Unconfigured Modules
- There are two tabs within the BlackBerry Module configuration.
Core Settings - To enable the BlackBerry Module, select the ‘BlackBerry Module’ from the module page and click ‘configure’. The BlackBerry module needs to be enabled on this page to make it active in the Retain system. Before data can be archived, the BES log file path must be provided. The log file location must be the address to the log files from the Blackberry Server. Regardless of where the worker is installed, local or remote to the Blackberry Server, it must have direct file access to the logs. This access can be accomplished through a shared folder or location, but it must be available to the Retain worker. Appropriate access through firewalls or network security must be made available if the worker is not installed on the BES system.
SMTP Connector - In order to allow the forwarding of BES items out of the Retain system, the Blackberry Module needs to be configured with an SMTP connector. This connector will provide an outlet into the mail system, for Blackberry data to be forwarded if desired. The amount of configuration necessary for the SMTP Connector depends on the specific setup of the SMTP system. If a username and password are required for the host SMTP system, then it must be provided. If it is not required, the configuration of the username and password is optional. The address of the Mail Server, the SMTP Mail From Address, and the SMTP Mail To Address, must all be configured for the system to function correctly. The ‘to’ address is the destination address where the data will be forwarded to. The ‘from’ is the specified ‘from’ address. In addition, the ‘Enable SMTP Connector’ option must be enabled in the‘jobs’ configuration for the Blackberry section.
Schedule
Schedules define WHEN to perform the data collection as defined in a JOB. A Job defines what SCHEDULE, PROFILE and WORKER to use.
-You can create as many schedules as you need. -Schedules have no functionality until they are associated with one or more JOBs. -They can be shared across multiple JOBs. -You cannot DELETE a schedule that is currently associated with a JOB. -Schedules can be recurring or one-time.
SINGLE schedules are configured with one start time, and one date.To keep jobs from queuing up to the worker, select the box to do not resend a job that has an elapsed start time. Otherwise, a job will queue up on the worker if a previous job has not yet completed, causing the new job to start as soon as the current job is complete or terminated.
RECURRING schedules are configured using a start and interrupt time, and which days to start on. Choose when on which days you want this schedule to trigger a job. You may specify maximum job duration. If the job runs longer than the time limit you set, it will be interrupted. For cases where you do not want the job to be interrupted – for example, with a job you know will last longer than 22 hours, you may prevent the schedule from interrupting the job. Don’t forget to “Save Changes”.
