View source for Retain Social Messaging


==Level 1==
===Social Messaging===
The Social Messaging module allows Retain to capture Facebook, Twitter, LinkedIn, Yammer, AOL IM, Yahoo IM, Google IM/Chat, Lync IM and search results from YouTube, Google, Yahoo and Bing. To configure the Social Messaging module, all that is required is to provide the connection
information and address to the Retain for Social Messaging Gateway. If the RSM Gateway is not yet
installed or available, a direct download link is provided on the last tab.

The “Enable Jobs” box must be checked to have any jobs function against the RSM Gateway. See the
Retain for Social Media installation guide for more information.

On the Gateway tab, the connection information must be filled-out. Either place the host name or the IP
Address of the RSM appliance and the connection port for the administration interface. Default is
shown.

Security and user login credentials are required to connect to the RSM. The user must have
administration rights to gather data from the Gateway. By default the user account is ‘tech’ with the
password ‘retain’.

Save changes and the module is configured.

==Retain Social Messaing Overview (Plus Many Other Topics) Training Video==
Below is a video recording from July 31, 2015 given by our product manager, Colin Bretagne.  It requires a video player that can play a .webm file.  You can download one of those players here: [http://www.videolan.org/vlc/ VLC Video Player]

Click on this link for the training video: [http://training.gwava.com/videos/Retain4-Mobile-Social-BB-etc_Training_by_Colin.webm Video of training given my Colin Bretagne July 31, 2015]












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